FAQs
Everything you need to know before we set the table.
From reserving your pieces to delivery, pickup, and everything in between, we’ve gathered our most frequently asked questions below.
Still need a question answered?
Reach out. Our team is always happy to help.
Reservation Process
How do I secure my reservation?
A signed agreement and a 50% non-refundable retainer are required to reserve your items for the event date. The remaining balance is due 14 days prior to your event.
Reservations booked within 14 days of the event date require full payment at the time of booking.
Is there a minimum?
Yes. Our product minimum is $300 for will-call reservations and $500 for reservations requiring local delivery and pickup.
For events of 250 guests or more, a TableMade Scullery + Inventory team member is required on-site. Our team will include this service when preparing your proposal.
How long do I have the rentals for?
Our standard rental period is 72 hours.
Need a little more time? A 25% extension fee applies for each additional 48-hour period. For longer-term and multi-week rentals, our team can create an extended rental schedule based on your needs.
Can I make changes to my reservation?
Absolutely. Changes may be made up to 14 days prior to your event, subject to availability.
Need more? We’ll always do our best to accommodate additions based on available inventory. Reductions and product swaps must be requested at least 14 days prior to your event.
Once you're within 14 days of the event, reserved quantities may no longer be reduced and your reservation is considered final. Additions may still be possible based on availability and must be paid in full at the time they are confirmed.
If you're considering a change, reach out early. The more time we have, the more flexibility we have to make it happen.
What happens if my balance is late?
Final payment is due 14 days prior to your event. Any unpaid balance remaining after the due date is subject to a 0.5% daily late fee.
If payment remains outstanding for seven days without prior communication or an approved arrangement, TableMade reserves the right to pause preparation, packing, delivery, and other services associated with the reservation or cancel the reservation altogether.
If you anticipate a delay, please reach out to us as soon as possible. Early communication gives us the best opportunity to work with you while keeping your event on track.
What is the cancellation policy?
We understand that plans can change.
For cancellations made more than 14 days prior to the event, the initial 50% retainer remains non-refundable. If payments beyond the initial retainer have already been made, any amount paid above the retainer may be refunded or credited, less any non-refundable costs already incurred on your behalf.
For cancellations made within 14 days of the event, the reservation is non-refundable and the full contracted balance remains due.
I have a last minute order. Can you help?!
Possibly, and we love a good challenge.
Reservations placed within seven days of an event are considered rush orders and may incur a 15–20% rush fee depending on timing, inventory availability, and the logistics required to make it happen.
If your event is right around the corner, reach out. If we can make it work without compromising the TableMade experience, we will.
Protecting + Caring for Your Rentals
What is the required 10% Damage Waiver?
A mandatory 10% Product Damage Waiver is applied to all reservations and provides coverage for incidental damage that can occur during the normal course of an event, including minor chips, scratches, or breakage.
The waiver is calculated on rental items only. Service fees, delivery, and other add-ons are not included in the waiver calculation.
The waiver does not cover lost, stolen, missing, unreturned, or negligently damaged items.
TableMade-owned items that are lost, unreturned, or otherwise excluded from coverage are billed at five times the rental value. For sub-rented items, including specialty linens, replacement or damage charges are based on the fees assessed by the originating vendor.
What is the refundable cleaning fee?
A 15% refundable cleaning fee is applied to reservations without Scullery + Inventory Service.
To receive a refund, rental items must be returned rinsed, free of food and wax, and properly repacked in their original TableMade crates, racks, or containers.
Once your return has been inspected and approved, the cleaning fee will be refunded to the original form of payment within 7–10 business days.
When Scullery + Inventory Service is included with your reservation, the cleaning fee is waived. If the service is later removed, the standard cleaning fee will be added back to the reservation.
Linen Sizing
Rectangular tables
6 ft. rectangular:
- 90 x 132 in. - 30 in. drop (full drop)
8 ft. rectangular:
- 60 x 126 in. - 15 in. drop (half drop)
- 90 x 156 in. - 30 in. drop (full drop)
Round Tables
48 in. round:
- 108 in. - 30 in. drop (full drop)
- 120 in. - 36 in. drop (puddle)
60 in. round:
- 90 in. - 15 in. drop
- 108 in. - 24 in. drop
- 120 in. - 30 in. drop (full drop)
- 132 in. - 36 in. drop (puddle)
72 in. round:
- 90 in. - 9 in. drop
- 108 in. - 18 in. drop
- 120 in. - 24 in. drop
- 132 in. - 30 in. drop (full drop)
Square Tables
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Destination Delivery and Pick-Up
The Highlands, NC
We are testing local delivery and pick-up for events within The Highlands, Cashier, and Sapphire NC area.
This test will help us determine TableMade’s second home. Therefore, we would love to serve you on the Appalachian Mountains.
Details ||
- A minimum $2,000 product spend and 10% non-refundable damage waiver are required. This does not include services, taxes or travel fees.
- Reservation requests must be submitted at least 30 days before the event date; final selections must be secured 14 days in advance.
- Delivery and pick-up rates will only be 20% of the total reservation; no extended travel or lodging rates will apply.
- This test is only for a limited time and is subject to availability.
FAQs ||
Want to see our items in person?
No need to book a flight. Mail-in samples are available, shipped directly to your door. Return shipping is included.
Is event set-up and strike included with delivery?
No, however, we’re happy to help execute your event. Please reach out regarding our event execution and scullery services.
Does this mean TableMade doesn’t travel anywhere else?
Of course not! We’ve traveled as far north as New Jersey, west as Colorado, and south as Florida. This offering is simply a test run to help us determine where our second location should be. Outside the Highlands, we’re still happy to travel wherever needed—our standard extended travel fees will apply.
30A (Panama City, FL to Destin, FL)
We are testing local delivery and pick-up for events within 30A.
This test will help us determine TableMade’s second home. Therefore, we would love to serve you on the Gulf Coast.
Details ||
- A minimum $3,000 product spend and 10% non-refundable damage waiver are required. This does not include services, taxes or travel fees.
- Reservation requests must be submitted at least 30 days before the event date; final selections must be secured 14 days in advance.
- Delivery and pick-up rates will only be 20% of the total reservation; no extended travel or lodging rates will apply.
- This test is only for a limited time and is subject to availability.
FAQs ||
Want to see our items in person?
No need to book a flight. Mail-in samples are available, shipped directly to your door. Return shipping is included.
Is event set-up and strike included with delivery?
No, however, we’re happy to help execute your event. Please reach out regarding our event execution and scullery services.
Does this mean TableMade doesn’t travel anywhere else?
Of course not! We’ve traveled as far north as New Jersey, west as Colorado, and south as Florida. This offering is simply a test run to help us determine where our second location should be. Outside the Highlands, we’re still happy to travel wherever needed—our standard extended travel fees will apply.
Out-of-State | Nationwide
We’ve traveled as far north as New Jersey, west as Colorado, and south as Florida. Therefore, there's nowhere TableMade won't go to meet tableware needs.
Details ||
For flatware, charger mats, and decor needs, you can make a reservation via our shipping program.
Due to the fragility of the pieces in our dinnerware and glassware collection, we cannot ship our items in bulk, but we will freight them to you! Freight service costs will vary based on destination reservation size and time of year. Our delivery & pick up starts at $2.75 per mile, with a base rate of $325, depending on the exact location, items rented, and time of pick-up.
Contact us with details & we'll be happy to give you an estimate for your out-of-state event!
Collaboration Requests
Our Contribution
Collaboration between creatives is essential and we love the opportunity to align with like-minded businesses that share our appreciation for expression.
Therefore, we are willing to offer our collection items, at a 50% collaboration concession.
In return, we simply ask that our items be treated as your own and presented in the best light.
Our Expectations
We only donate “full looks,” as images, including tableware from other sources, will not be used by us. This helps prevent confusion regarding our client offerings.
Furthermore, we do not sponsor requests exceeding 15 place settings. Such requests will be subjected to the normal reservation value and a travel fee.
Black Out Periods
Due to limited bandwidth, we cannot support collaboration requests during the high event season:
- April
- May
- September
- October
- November
We hope you can understand as we reserve our attention for our clients and look forward to collaborating with you off-season.